CUSTOMER CARE

Shipping

Orders are processed and put in the mail within 1-3 days of placing the order. Most orders ship USPS First Class Mail. You will receive an email with tracking information once your order has shipped. I am not responsible for packages once they have been successfully delivered by USPS. Please ship to a secure location if you are worried about mail theft. International buyers are responsible for any customs and import taxes that may apply.

Returns

If you need to return an item purchased online, please notify me by email at thestrandedstitch@gmail.com within 14 days of receiving your package. Buyers are responsible for return shipping costs and making sure the item/s are delivered in the same condition that they received them. I will refund the original payment method or exchange the item after I receive the return. Shipping costs are non-refundable.

Privacy Policy

Your personal information, including billing and shipping addresses or contact information, will only be used in order to fulfill your order, to contact you about your order, or to pay taxes. I will not collect, share, or distribute your information in any other way.